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IH Prime
Packages Queries
How do I make use of the Prime Pack benefits?
Choose your plan: Basic (₹999) or Pro (₹1,999).
Complete your purchase to become a Prime Member.
Enjoy Exclusive Benefits:
Access your Dashboard to manage your membership.
Contact property owners directly and schedule visits hassle-free.
View reserved Owner Properties unavailable to regular users.
Save on offers from top brands, just for members.
How can the On-call Assistant assist me?
Our On-Call Assistant is here to make your property journey smoother and stress-free.
Here’s what they can do for you:
Answer your queries instantly about listings, pricing, and availability.
Schedule site visits with property owners or agents.
Guide you through the buying, selling, or renting process step by step.
Provide personalized recommendations based on your preferences.
What happens if I cannot find a property even with a Prime Membership?
No worries! As a Prime Member:
You’ll get priority alerts for new and reserved listings.
Our On-Call Assistant can help refine your search or suggest alternatives.
Your membership benefits remain active until expiry, so you keep access to direct contacts, special offers, and exclusive properties.
Where can I view the properties I’ve contacted and other activities after purchasing the pack?
Log in and go to your User Dashboard (often found via the “My Account” menu).
In the dashboard navigation, look for a section labelled “Activities”, “My Activity”, or “Activity Log”. In this section you’ll typically find:
Properties you’ve contacted or made inquiries on
Your saved/favoured properties
Visit requests or tour bookings
Any other logged actions (e.g., messages sent, offers made)
To filter or manage your activity, you may use built‑in controls (such as date filters or action types) depending on how the site is configured.
Packages Activation
I haven’t received activation for my package yet. Please help
Please check your email (including spam/junk folders) for the activation link or confirmation message.
Make sure you completed the payment and you used the correct email address at purchase time.
In your Dashboard → My Account → Membership / Packages, check whether the pack is listed as “Pending”, “Processing”, or “Active”.
If the pack still shows as inactive after a reasonable time, contact our support team from the Dashboard’s “Help” or “Contact Us” page, citing your order ID, purchase date, and email used.
We’ll manually verify your purchase and activate your membership as soon as we confirm everything.
I’ve made multiple payments for the Prime Package. How do I get a refund?
If you’ve been charged multiple times for the same Prime Package, here’s what to do:
Log in to your account on our site and go to your “Dashboard → Membership / Packages” section.
Note down the order/transaction IDs, dates, and amounts of the duplicate payments.
Navigate to the Help / Support section (usually found under Dashboard or the footer menu). Submit a ticket with:
Your full name
Registered email address
Details of the duplicate payments (IDs, dates, amounts)
A request for refund of the extra charge
Our team will review your case and verify payment records. Once approved, we’ll initiate a refund of the overpaid amount.
What should I do if I’ve purchased the wrong package by accident?
Go to your Dashboard → My Account → Membership / Packages and check which package you selected.
Contact our support team via the Help section in your Dashboard (include your registered email, order number, and the package you purchased by mistake).
Our team will verify your purchase and help switch you to the correct package if eligible.
Note: Package changes or upgrades may be subject to our policy on refunds/credits, so we’ll let you know if any additional steps or charges apply.
It’s been some time, and my package hasn’t been activated yet. Can you help?
Check your Dashboard → My Account → Membership / Packages to see if the status shows “Pending”, “Awaiting Activation” or similar.
Make sure you’ve completed the payment and used the correct email address when purchasing.
Check your email (including spam/junk folders) for an activation confirmation message—our system automatically sends one when the membership is activated.
If the package still shows inactive after a reasonable time (e.g., 24–48 hours), please contact our support team. Send us:
Your registered email
Order or transaction ID
Date/time of purchase
Package name you bought
Once verified, we’ll manually activate your package so you can start using your member benefits immediately.
Packages Services
I haven’t received any contact information via SMS or email. Could you please provide it?
Try these steps first:
Check your Spam/Junk folder in your email.
Check your SMS inbox. If nothing shows up, contact your telecom provider.
Use the app or dashboard: On your Prime Dashboard, go to Contacted Properties to view owner details.
Track all your activity: Navigate to Prime Dashboard → My Activity → All Requests to see a complete list of your interactions.
For any further assistance, email us at support@infinityhousing.in and our team will help you.
What should I do if I’m asked to pay a booking fee or site-visit charges before seeing a property?
Don’t pay upfront: Legit property viewings typically do not require payment before you’ve seen the property or verified everything.
Verify the listing and owner/agent: Check the listing is on our official site, and the owner/agent is properly verified via our dashboard or listings.
Use secure payment flows: If payment is truly required, it should go through a secure, transparent checkout with invoice and receipt.
Contact us directly before paying: Reach out via the contact form in your dashboard (My Account → Support) to confirm the exact reason for the fee, verify the property, and ensure it isn’t a scam.
Check the terms & conditions: Our membership and listing terms should clearly state whether any “site visit” fee is valid or not. If it’s not mentioned, be cautious.
The property I showed interest in or contacted about is already rented/sold. What are my next steps?
Check similar listings: Use your Dashboard or search filters to find properties matching your preferences in the same area.
Saved Searches & Alerts: Set up alerts on your Dashboard so you’re notified immediately when new properties are listed.
Contact our On-Call Assistant: Get personalized recommendations or off-market options based on your criteria.
Review your activity: Go to Dashboard → My Activity → All Requests to see past inquiries and track updates.
Stay flexible: If possible, adjust your budget, location, or property type to increase your chances of finding a suitable alternative.
I haven’t found any properties that meet my requirements. What should be my next step?
Set up saved searches & alerts in your Dashboard so you’ll be notified when new listings match your criteria.
Expand or adjust your criteria — consider broadening your location, budget, property type or amenities to increase chances of a match.
Use our “On‑Call Assistant” feature to get tailored recommendations or early access to coming‑soon/off‑market properties.
Save favourite properties and keep revisiting them in your Dashboard → My Activity → All Searches, so you’re ready to act when something appears.
What steps should I take to find a property?
Use the search filters: On your Dashboard or homepage, select location, budget, property type, and other preferences.
Save your searches: Click “Save Search” to quickly revisit results or get alerts for new listings.
Explore listings: Browse properties, check photos, amenities, and contact details.
Contact owners/agents: Use the “Contact” button on listings to schedule visits or ask questions.
Track your activity: Go to Dashboard → My Activity to see contacted properties, saved listings, and all requests.
Get help from On‑Call Assistant: For tailored recommendations or off-market properties, reach out directly via your dashboard.
